These terms and conditions were last updated on: 24 January 2023
Consumer Terms & Conditions
Who we are
Chamberlain Wines is a trading name of Mark Chamberlain.
Our address is at Unit 2 Donkeywell Farm, Quenington, Gloucestershire GL7 5DH, United Kingdom
Our registered VAT number is 926 3388 05.
This website (www.chamberlainwines.co.uk) is owned and operated by us.
To find out more about us please visit https://www.chamberlainwines.co.uk/about-us.
Application of these Terms and Conditions
Please read these terms and conditions carefully and make sure that you understand them before placing your order. They do not affect your legal rights.
You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).
It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
Please note that Chamberlain Wines operates an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.
The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images.
Due to the nature of our products, we cannot guarantee that the vintage shown on the product page will be the same as the product you receive. If you are unhappy with the product you receive then you may exchange the product or return the product to us for a refund under the returns and cancellations section below.
All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website.
You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.
How to order
You can order our products online via this website, by calling or emailing us and making payment in accordance with these terms and conditions.
You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error, you will have the opportunity to cancel it (see below).
If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed, usually, on the following business day in the UK.
Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.
We reserve the right not to accept any order.
All products are offered subject to availability. We try to keep our stock levels correct on our website but cannot guarantee the availability of any product.
If a product is unavailable after an order is placed, then we will contact you to either arrange a replacement, or agree a refund or alternative arrangement.
Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.
Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection, the recipient must provide proof they are the stated person on the delivery documentation. Attempted delivery can occur up to 3 times, after which the products will be returned to Chamberlain Wines where we then ask you to contact us. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.
If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.
We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery.
We offer standard delivery and nominated day delivery services, any charges for which will be displayed during the order process. For nominated day delivery, if our courier is unable to deliver to the address you have provided to us in your order they will either leave your delivery in a safe place or leave instructions for you to re-book delivery. For more information on delivery, including timescales and charges, please click here.
We do not deliver to the Channel Islands or destinations outside the UK. We are unable to ship to PO Box addresses.
All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).
Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.
Although we try to ensure that all pricing, case and unit size information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing, case or unit error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not obliged to supply products at the incorrect price, case or unit size.
We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time.
We accept payment by PayPal, American Express, Mastercard and Visa. Payment is deducted when we despatch your order to you.
Returns and cancellations
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.
In addition, you may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition to our address (by prior arrangement) or by post or courier.
You can cancel your order during this period by e-mailing us at firstname.lastname@example.org, calling us (email us for the phone number) or writing to us at our address.
Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.
If you cancel your order in accordance with these terms and conditions we will refund to you the full price of the products that you paid including delivery charges except:
we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. nominated day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery; and
we may reduce your refund (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your use or handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport.
All refunds to you will be made by the payment method you used when paying for the order being refunded.
We will process the refund as soon as possible. If you return the products to our address this will usually be done at the point of return (please contact us to arrange a date and time prior to return). Otherwise, all refunds will be made no later than 14 days after we have received the products from you, or if earlier, 14 days following the day you provide us with evidence the products have been sent.
If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.
In the event of complaint please contact us by email to email@example.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.
If you have any queries about your order, just contact us!
Our Responsibility for Loss or Damage
We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents or for fraud or fraudulent misrepresentation or for any breach of any terms implied by law or any matter that we are not permitted to limit or restrict by law.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any:
loss or damage that is not foreseeable (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process);
loss or damage which is not caused by our breach of these terms and conditions; or
business losses and/or losses to non-consumers.
Each provision of this section operates separately. If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.
These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts unless you live in Scotland in which case the relevant law will apply, and you can choose to take action against us in your local courts.
We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company.
You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.
If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.
If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.
If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.
How we use your personal information
Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect.
Business Terms & Conditions
These terms and conditions were last updated on: 24 January 2023
Our Responsibility for Loss or Damage
1. Subject to section 5 below, our total aggregate liability however arising in respect of all claims (and series of related claims) arising in relation to your order, shall be limited to a sum equal to the price paid by you for the products or services under that order.
2. Notwithstanding any other provision in these terms, but subject to section 5 below, we shall have no liability however arising out of or in connection with these terms and/or the supply of the products or services for any:
2.1 direct or indirect loss of or damage to:
vi. anticipated savings;
2.2 indirect or consequential loss or damage; or
2.3 claim arising out of a claim against you by a third party;
3. The parties agree that each of the sub-clauses in section 2 and each of the sub-paragraphs 2.1 i. to 2.1. x. constitute separate terms and the introductory wording of section 2 shall be applied to each of them separately. If there is any claim or finding that any such individual sub-clause or sub-paragraph is unenforceable for any reason, such unenforceability shall not affect any other provision within section 2 or otherwise.
4. The term “however arising” when used or referred to in this section covers all causes and actions giving rise to the liability of us arising out of or in connection with these terms and/or the products/services including (i) whether arising by reason of any misrepresentation (whether made prior to and/or in these terms) negligence, breach of statutory duty, other tort, repudiation, renunciation or other breach of contract, restitution or otherwise; (ii) whether arising under any indemnity; or (iii) whether caused by any total or partial failure or delay in supply of us or defective products/services.
5. Our liability shall not be limited or excluded by any provision of these terms to the extent prohibited or limited by law and in particular nothing in these terms shall exclude or limit liability:
· for death or personal injury caused by negligence to the extent prohibited by law;
· for fraudulent misrepresentation or other fraud.
6. Except as expressly set out in these terms all warranties, conditions, terms and liabilities express or implied, statutory or otherwise, on our part, in respect of compliance with descriptions, quality or fitness for purpose are excluded except to the extent such exclusion is prohibited or limited by law.